Service Policy for Private Media Network LLC
Last Updated: September 5, 2025
1. Introduction
This Service Policy outlines the terms and conditions governing the provision of services by Private Media Network LLC. By engaging our services, you agree to be bound by the terms outlined in this policy.
Business Address:
17817 Magnolia BLVD. Ap.. 16 Encino, CA 91316
Contact Information:
Email: support@privatemedianetwork.com
Website: https://www.privatemedianetwork.com/
2. Service Description
Service Description
Our company provides a wide range of professional digital solutions designed to help businesses and individuals build, grow, and optimize their online presence. Our core services include:
Custom Brand Development – We create unique and powerful brand identities tailored to businesses and individuals (including models and public figures), ensuring a consistent and professional image across all platforms.
Online Streaming Services – We offer reliable and high-quality streaming solutions for content creators, businesses, and entertainment professionals to reach and engage their audience in real time.
Online Marketing Solutions – From social media campaigns to targeted digital advertising, we help our clients maximize visibility, increase engagement, and generate measurable results.
Optimization Tools for Online Presence – We provide innovative tools and strategies to improve performance, visibility, and efficiency across digital channels.
Website Development – We design and build modern, responsive, and user-friendly websites that reflect your brand and support your business goals.
Our mission is to empower clients with the tools, strategies, and platforms they need to succeed in the digital world.
2.1 Service Features
Our services include the following features:
Custom Solutions: Tailored consulting and solutions designed to meet your specific business needs
Ongoing Support: Continuous maintenance and support services to ensure optimal performance
Project-Based Deliverables: Clearly defined project milestones and deliverable schedules
3. Payment Terms and Billing
Payment Terms: Payment is due within 15 days of the invoice date
3.1 Accepted Payment Methods
Stripe
3.2 Payment Policies
Late Payment Fees: A late fee of 1.5% per month (18% annually) will be applied to overdue balances
Project Deposits: A deposit may be required before commencement of work, typically 25-50% of the total project cost
Expenses: Client is responsible for reimbursement of pre-approved expenses incurred during service delivery
Currency: We accept payments in multiple currencies with conversion rates determined at the time of invoice
4. Service Policies
4.1 Cancellation Policy
Cancellation Policy
We value our clients and strive to provide flexible and transparent service terms. Please read our cancellation policy carefully:
General Terms
Clients may request the cancellation of services at any time by contacting our support team in writing (via email or through our contact form).
All cancellation requests must be confirmed by our team to be considered valid.
Service-Specific Cancellations
Brand Development, Marketing, and Web Design Services:
Cancellations made before the project work has started will not incur any fees.
If the project is already in progress, clients are responsible for covering the cost of the work completed up to the date of cancellation.
Online Streaming Services:
Monthly/recurring subscriptions may be cancelled at any time. The service will remain active until the end of the current billing period, after which it will not renew.
No partial refunds will be issued for unused portions of the subscription period.
Refunds
Refunds, where applicable, will be processed within 14 business days of an approved cancellation request.
Certain promotional offers, discounted packages, or customized services may be non-refundable.
Company Rights
We reserve the right to suspend or cancel services without notice in cases of violation of our Terms of Service, unlawful use of our services, or breach of agreement.
If you have questions regarding this Cancellation Policy, please contact us at:support@privatemedianetwork.com.
4.2 Refund Policy
Refund Policy
We aim to ensure that our clients are satisfied with the services we provide. This Refund Policy outlines the circumstances under which refunds may be granted:
General Conditions
Refund requests must be submitted in writing to our support team within 14 days of the original purchase or service agreement.
All refund requests will be reviewed on a case-by-case basis.
Non-Refundable Services
Completed brand development, design work, or marketing campaigns are non-refundable once delivered, due to the nature of customized and digital services.
Subscription-based services (such as online streaming) are non-refundable once the billing period has started. The service will remain active until the end of the paid period.
Refundable Situations
If a project is cancelled by the client before work has begun, a full refund may be issued.
If services cannot be delivered due to reasons on our side (e.g., technical failure, unavailability of promised features), a full or partial refund may be granted.
Partial Refunds
If a project is cancelled after work has started, clients are responsible for paying for the completed portion of the work. The remaining unused balance may be refunded.
Processing of Refunds
Approved refunds will be issued using the original payment method within 14 business days.
Any transaction fees or third-party charges (e.g., payment processor fees) may be deducted from the refund amount.
Company Rights
We reserve the right to decline refund requests if the service has already been delivered as described, or if the request does not comply with this policy.
If you have questions about this Refund Policy, please contact us at:support@privatemedianetwork.com.
4.3 Revision and Change Policy
Revision & Change Policy
We are committed to delivering high-quality services tailored to the needs of our clients. To ensure clarity and fairness, please review our revision and change policy below:
Inclusion of Revisions
Unless otherwise specified in the service agreement, each project includes up to BASIC rounds of revisions at no additional cost.
A “revision” is defined as a reasonable adjustment or modification to the existing work, based on client feedback, without changing the original agreed-upon scope.
Additional Revisions
Any revisions requested beyond the included rounds will be subject to an additional fee, which will be communicated and agreed upon before work begins.
Scope Changes
Requests that significantly alter the project’s original scope (e.g., adding new features, creating additional designs, or shifting marketing strategies) will be considered a change order and may require a new proposal, timeline, and pricing.
Timeline Adjustments
Revisions and changes may impact the agreed delivery timeline. Clients will be informed of any delays resulting from revision requests.
Exclusions
Revisions do not include completely new concepts, major structural changes, or requests outside the original service agreement.
Once a project has been finalized and approved by the client, any new requests will be treated as a new project and billed accordingly.
Company Rights
We reserve the right to decline excessive or unreasonable revision requests that fall outside the agreed service terms.
If you have questions regarding this Revision & Change Policy, please contact us at:support@privatemedianetwork.com.
5. Liability and Warranties
5.1 Limitation of Liability
Our total liability shall not exceed $10,000 or the amount paid for services, whichever is less. This limitation applies to all claims, whether based on contract, tort, or any other legal theory.
In no event shall Private Media Network LLC be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
5.2 Warranties and Guarantees
Warranty & Guarantee Terms
We are committed to providing professional, high-quality digital services. Please review the following warranty and guarantee terms that apply to our services:
General Warranty
All services are delivered with reasonable care, skill, and professionalism, in accordance with the agreed project scope and specifications.
We guarantee that the final deliverables will match the agreed requirements as outlined in the service agreement or proposal.
Website Development
Websites developed by our team are guaranteed to be functional, responsive, and free of major technical errors at the time of delivery.
Technical issues reported within 30 days of delivery will be fixed at no additional cost, provided they are not caused by third-party interference, hosting issues, or client modifications.
Branding & Marketing Services
We guarantee the delivery of agreed materials (such as brand assets, campaigns, or content) as per the project scope.
Due to the nature of marketing and advertising, we cannot guarantee specific results (e.g., sales, traffic, or ranking), but we commit to applying industry best practices and strategies.
Streaming & Online Services
We guarantee that our streaming services will be provided as described, with reasonable uptime and quality.
We are not responsible for service interruptions caused by third-party providers, internet issues, or client-side equipment.
Exclusions
This warranty does not cover issues caused by unauthorized changes, third-party plugins, hosting/server problems, or misuse of the delivered services.
Ongoing maintenance, updates, or additional requests outside the original agreement are not included under this warranty.
Limitation of Liability
To the maximum extent permitted by law, our liability under this warranty is limited to correcting the deliverable or, if not possible, refunding the portion of fees related to the defective service.
If you have questions about these Warranty & Guarantee Terms, please contact us at:support@privatemedianetwork.com
6. Additional Legal Terms
6.1 Intellectual Property
All intellectual property rights in work products created specifically for the client shall transfer to the client upon full payment. Private Media Network LLC retains rights to general methodologies, know-how, and pre-existing intellectual property.
6.2 Confidentiality
Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the course of the service relationship. This obligation survives termination of the service agreement.
6.3 Force Majeure
Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, or government actions.
6.4 Dispute Resolution
Any disputes arising from this service relationship shall first be addressed through good-faith negotiation. If resolution cannot be achieved, disputes may be resolved through mediation or arbitration as agreed upon by both parties.
7. Additional Terms and Conditions
Governing Law & Jurisdiction
These Terms and all services provided by our company shall be governed by and construed in accordance with the laws of the State of California, United States.
Any disputes arising out of or relating to these Terms or our services shall be resolved exclusively in the courts located in California, United States, and both parties consent to the jurisdiction of these courts.
Additional Custom Terms (Optional)
Intellectual Property
All intellectual property rights in deliverables (e.g., branding materials, websites, marketing campaigns) remain with the company until full payment is received.
Upon full payment, ownership of the final deliverables transfers to the client, unless otherwise agreed in writing.
The company may showcase completed projects in portfolios or marketing materials unless the client requests otherwise.
Confidentiality
Both parties agree to keep all non-public information obtained during the engagement confidential.
This includes business strategies, financial data, personal data, or other sensitive information.
Third-Party Services
Some services may rely on third-party platforms or providers (e.g., hosting, payment processors, social media platforms).
The company is not responsible for interruptions, failures, or policy changes caused by third-party providers.
Client Responsibilities
Clients agree to provide accurate, timely, and complete information or materials necessary for the project.
Delays in providing materials or approvals may affect timelines and deliverables.
Force Majeure
The company is not liable for delays or failures caused by events beyond reasonable control, including natural disasters, government actions, internet outages, or strikes.
8. Governing Law
This Service Policy shall be governed by and construed in accordance with the laws of the State of California, United States. Any legal proceedings arising from this policy shall be subject to the exclusive jurisdiction of the courts in the State of California, United States.
9. Policy Updates
We reserve the right to update this Service Policy at any time. Material changes will be communicated to existing clients with reasonable advance notice. Continued engagement of our services after policy updates constitutes acceptance of the revised terms.
10. Contact Information
For questions about this Service Policy or our services, please contact us:
Email: support@privatemedianetwork.com
Website: https://www.privatemedianetwork.com/